Case's Ladder: Frequently Asked Questions

Frequently Asked Questions

Cheating, etc. (4)
1. There is more than one person playing from my house. How can I make sure we aren't mistaken for multiple accounts?

2. I can't seem to get my match report through. Can I have someone else report it for me?

3. I stayed at a Ladder members house for one day last month while traveling and now we get a security violation when we try to play each other?

4. How can I get a refund for my Gold, Platinum, or Diamond account if I was kicked off for rule violations?: 1. There is more than one person playing from my house. How can I make sure we aren't mistaken for multiple accounts?; 2. I can't seem to get my match report through. Can I have someone else report it for me?; 3. I stayed at a Ladder members house for one day last month while traveling and now we get a security violation when we try to play each other?; 4. How can I get a refund for my Gold, Platinum, or Diamond account if I was kicked off for rule violations?

Formal Challenge System (5)
1. Where can I read an overview of the Formal Challenge System?

2. How come the Formal Challenge System doesn't work on my Ladder?

3. Do Formal Challenges take priority over all others?

4. The news said I failed my formal challenge, but I didn't. What can I do?

5. What is the difference between a regular match and a formal challenge?: 1. Where can I read an overview of the Formal Challenge System?; 2. How come the Formal Challenge System doesn't work on my Ladder?; 3. Do Formal Challenges take priority over all others?; 4. The news said I failed my formal challenge, but I didn't. What can I do?; 5. What is the difference between a regular match and a formal challenge?

Getting Started (7)
1. Is it really free to be on Case's Ladder?

2. What kind of computer do I need to play games over the Internet?

3. What kind of Internet connection do I need to play games over the Internet?

4. Where do I find people to play matches against?

5. How do I know which Ladder to join?

6. Do I need anything special to join Case's Ladder?

7. Where do I play the games?: 1. Is it really free to be on Case's Ladder?; 2. What kind of computer do I need to play games over the Internet?; 3. What kind of Internet connection do I need to play games over the Internet?; 4. Where do I find people to play matches against?; 5. How do I know which Ladder to join?; 6. Do I need anything special to join Case's Ladder?; 7. Where do I play the games?

Hall of Fame (6)
1. What is the Hall of Fame?

2. How often is the Hall of Fame updated?

3. How do I get into the Hall of Fame?

4. What happens if I leave the Ladder?

5. Do I win anything for being in the Hall of Fame?

6. I have a suggestion for a Hall of Fame category. Where should I send it?: 1. What is the Hall of Fame?; 2. How often is the Hall of Fame updated?; 3. How do I get into the Hall of Fame?; 4. What happens if I leave the Ladder?; 5. Do I win anything for being in the Hall of Fame?; 6. I have a suggestion for a Hall of Fame category. Where should I send it?

LadderBux (5)
1. Where can I see what prizes are available to purchase with my LadderBux?

2. Is there somewhere I can look to see who has redeemed LadderBux recently and for what?

3. Do I have to be a premium member to redeem my LadderBux for prizes?

4. I ordered something from the LadderBux store quite awhile ago and still haven't received it. What can I do?

5. What are LadderBux?: 1. Where can I see what prizes are available to purchase with my LadderBux?; 2. Is there somewhere I can look to see who has redeemed LadderBux recently and for what?; 3. Do I have to be a premium member to redeem my LadderBux for prizes?; 4. I ordered something from the LadderBux store quite awhile ago and still haven't received it. What can I do?; 5. What are LadderBux?

LadderOps (6)
1. What is a LadderOp?

2. Where can I see a current list of the LadderOps?

3. What do I do if I have a problem with a LadderOp?

4. What is the difference between a LadderOp, a LeadOp, and an OpManager?

5. How can I apply to become a LadderOp?

6. I was impressed with a LadderOp recently. How can I let you know?: 1. What is a LadderOp?; 2. Where can I see a current list of the LadderOps?; 3. What do I do if I have a problem with a LadderOp?; 4. What is the difference between a LadderOp, a LeadOp, and an OpManager?; 5. How can I apply to become a LadderOp?; 6. I was impressed with a LadderOp recently. How can I let you know?

Ladder Account Questions (8)
1. How do I remove myself from the Ladder?

2. I can't find myself on the Ladder. What happened to my account?

3. Can I rejoin the ladder if I was deleted or withdrew?

4. Can I have more than one Ladder account?

5. Can my brother/friend/dog have an account on the Ladder also?

6. How do I get my password if I can't remember it?

7. What happened to my streak?

8. Will I be removed if I don't play?: 1. How do I remove myself from the Ladder?; 2. I can't find myself on the Ladder. What happened to my account?; 3. Can I rejoin the ladder if I was deleted or withdrew?; 4. Can I have more than one Ladder account?; 5. Can my brother/friend/dog have an account on the Ladder also?; 6. How do I get my password if I can't remember it?; 7. What happened to my streak?; 8. Will I be removed if I don't play?

Live Support (1)
1. Does Case's Ladder offer online live support?: 1. Does Case's Ladder offer online live support?

Match Related Questions (12)
1. Can I play anyone if I am unranked?

2. Can I play the same person as much as I want?

3. Are modem games allowed?

4. My opponent changed game settings just as the game started. Should I report the loss?

5. I need to post my win. Where do I do this?

6. If we can not agree on what map or settings to play with what do we do?

7. The person I was playing was cheating. What should I do?

8. The person I was playing disconnected! What should I do?

9. How do I report a loss?

10. What is Rate of Play (ROP)?

11. How is Rate of Play (ROP) calculated?

12. What should I do if someone does not report a match?: 1. Can I play anyone if I am unranked?; 2. Can I play the same person as much as I want?; 3. Are modem games allowed?; 4. My opponent changed game settings just as the game started. Should I report the loss?; 5. I need to post my win. Where do I do this?; 6. If we can not agree on what map or settings to play with what do we do?; 7. The person I was playing was cheating. What should I do?; 8. The person I was playing disconnected! What should I do?; 9. How do I report a loss?; 10. What is Rate of Play (ROP)?; 11. How is Rate of Play (ROP) calculated?; 12. What should I do if someone does not report a match?

Miscellaneous (9)
1. I'm having problems playing the games. What should I do?

2. I have a homepage. Can I include a link to Case's Ladder?

3. How can I work for Case's Ladder?

4. I want to run my own Ladder. Where can I get the program?

5. What is the voting booth?

6. I have a suggestion for the Ladder. Where do I send it?

7. Where can I send compliments about your service?

8. Does Case's Ladder ever sponsor live events?

9. I'm receiving an error when I try to post a message in the forum. What should I do?: 1. I'm having problems playing the games. What should I do?; 2. I have a homepage. Can I include a link to Case's Ladder?; 3. How can I work for Case's Ladder?; 4. I want to run my own Ladder. Where can I get the program?; 5. What is the voting booth?; 6. I have a suggestion for the Ladder. Where do I send it?; 7. Where can I send compliments about your service?; 8. Does Case's Ladder ever sponsor live events?; 9. I'm receiving an error when I try to post a message in the forum. What should I do?

MyLeagues (4)
1. What is the difference between a Case's Ladder and a MyLeague?

2. What do I do if I'm having a problem on a MyLeague?

3. What can I do if I was penalized on a MyLeague and it wasn't fair?

4. How can I create my own MyLeague?: 1. What is the difference between a Case's Ladder and a MyLeague?; 2. What do I do if I'm having a problem on a MyLeague?; 3. What can I do if I was penalized on a MyLeague and it wasn't fair?; 4. How can I create my own MyLeague?

Penalty Box (7)
1. What is the penalty box?

2. How do I get out of the penalty box?

3. Can I play on other Ladders while in the penalty box on one?

4. What does 'in the penalty box for three days' mean?

5. How come my rank dropped while I was in the penalty box?

6. How do I appeal the decision to put me in the penalty box?

7. Can I sign up a second account to play with while I'm in the penalty box?: 1. What is the penalty box?; 2. How do I get out of the penalty box?; 3. Can I play on other Ladders while in the penalty box on one?; 4. What does 'in the penalty box for three days' mean?; 5. How come my rank dropped while I was in the penalty box?; 6. How do I appeal the decision to put me in the penalty box?; 7. Can I sign up a second account to play with while I'm in the penalty box?

Premium Memberships (27)
1. What is a premium membership?

2. Can I order a premium membership over the telephone?

3. Can I purchase a premium membership for a friend?

4. Can I order a premium membership through postal mail?

5. Can I order a premium membership using my credit card?

6. Can I order a premium membership using an online check?

7. I purchased a membership and I have my receipt. Why doesn't it show on my account?

8. I have a monthly subscription. How do I change my billing information?

9. Why isn't my Instant Match Notification working?

10. How do I put images or sounds on my Premium membership page?

11. Can I transfer my Gold membership from one Ladder to another?

12. I'm a Gold member. Do I get a discount if I upgrade to Platinum or Diamond membership?

13. Can I add more Ladders to my premium membership?

14. How do I add other Ladders to my Platinum or Diamond membership?

15. Can I add a friend or relative to my Platinum or Diamond membership?

16. How do I move LadderBux?

17. How can I gift a Gold membership to another user with my LadderBux?

18. How do I create a User Homepage?

19. How can I disable the Ads on the site?

20. How do I customize my Tournament Player Card?

21. Can I get a list of each day�s tournaments sent to me via E-mail?

22. I don�t want others to know which ladders I belong to, can I hide this information from my Diamond summary?

23. How do I create an @casesladder.com E-mail address?

24. How can I remove a Ladder or League from my Platinum or Diamond membership?

25. How do I use the priority support I am entitled to as a premium member?

26. I'm not playing much these days. Can I give my premium membership to a friend?

27. How can I gift LadderBux to another user?: 1. What is a premium membership?; 2. Can I order a premium membership over the telephone?; 3. Can I purchase a premium membership for a friend?; 4. Can I order a premium membership through postal mail?; 5. Can I order a premium membership using my credit card?; 6. Can I order a premium membership using an online check?; 7. I purchased a membership and I have my receipt. Why doesn't it show on my account?; 8. I have a monthly subscription. How do I change my billing information?; 9. Why isn't my Instant Match Notification working?; 10. How do I put images or sounds on my Premium membership page?; 11. Can I transfer my Gold membership from one Ladder to another?; 12. I'm a Gold member. Do I get a discount if I upgrade to Platinum or Diamond membership?; 13. Can I add more Ladders to my premium membership?; 14. How do I add other Ladders to my Platinum or Diamond membership?; 15. Can I add a friend or relative to my Platinum or Diamond membership?; 16. How do I move LadderBux?; 17. How can I gift a Gold membership to another user with my LadderBux?; 18. How do I create a User Homepage?; 19. How can I disable the Ads on the site?; 20. How do I customize my Tournament Player Card?; 21. Can I get a list of each day�s tournaments sent to me via E-mail?; 22. I don�t want others to know which ladders I belong to, can I hide this information from my Diamond summary?; 23. How do I create an @casesladder.com E-mail address?; 24. How can I remove a Ladder or League from my Platinum or Diamond membership?; 25. How do I use the priority support I am entitled to as a premium member?; 26. I'm not playing much these days. Can I give my premium membership to a friend?; 27. How can I gift LadderBux to another user?

Ranking and Skill Rating (3)
1. Why does my rank drop even when I win?

2. Why did my rank drop so far when I took time off from playing?

3. How does the skill rating work?: 1. Why does my rank drop even when I win?; 2. Why did my rank drop so far when I took time off from playing?; 3. How does the skill rating work?

Reporting Problems (4)
1. I get a Security Error when trying to report a match. Why?

2. I lost a match but I cannot find the person on the Ladder. What should I do?

3. How can I find out if someone reported my win?

4. I was trying to report a win, but I got a loss. Why?: 1. I get a Security Error when trying to report a match. Why?; 2. I lost a match but I cannot find the person on the Ladder. What should I do?; 3. How can I find out if someone reported my win?; 4. I was trying to report a win, but I got a loss. Why?

Sign-Up and Activation Issues (5)
1. Why do I have to give my e-mail address?

2. Can I use a free e-mail service for my Case's Ladder account so I can keep my real e-mail address private?

3. I didn't receive my activation key. Why?

4. I signed up on the Ladder first and now the name I used isn't available on my gaming service. What can I do?

5. Does my Ladder name have to match the name I play my games under?: 1. Why do I have to give my e-mail address?; 2. Can I use a free e-mail service for my Case's Ladder account so I can keep my real e-mail address private?; 3. I didn't receive my activation key. Why?; 4. I signed up on the Ladder first and now the name I used isn't available on my gaming service. What can I do?; 5. Does my Ladder name have to match the name I play my games under?

Team Ladder Issues (5)
1. How can I join an existing team?

2. Can I be on more than one team at once?

3. How can I add or remove team members?

4. How can I edit my team's information?

5. How can I start my own team?: 1. How can I join an existing team?; 2. Can I be on more than one team at once?; 3. How can I add or remove team members?; 4. How can I edit my team's information?; 5. How can I start my own team?

Tournament Directors (TDs) (6)
1. Do TD's get paid for hosting tournaments?

2. What is a TD?

3. What is a Head TD?

4. What is a TD Manager?

5. I applied to become a TD and was told I am on the waiting list?

6. How can I become a Tournament Director?: 1. Do TD's get paid for hosting tournaments?; 2. What is a TD?; 3. What is a Head TD?; 4. What is a TD Manager?; 5. I applied to become a TD and was told I am on the waiting list?; 6. How can I become a Tournament Director?

Tournaments (16)
1. What is a tournament?

2. How can I find out what tournaments are available on my Ladder?

3. How do I sign up for a team tournament?

4. How do I sign up for a one-vs-one tournament?

5. How are tournament matches reported?

6. What time should I show up to play in a tournament?

7. How do I figure out where the tournament is being played?

8. What is a LadderStats tournament?

9. What is a Double Elimination tournament?

10. What is a Swiss System tournament?

11. How can I figure out what time it will be in my time zone when a tournament starts?

12. Is there an easy way to figure out how many LadderBux I can win in a tournament?

13. The tournament I was playing in was cancelled. How can I get my LadderBux back?

14. I had a problem with my opponent in a tournament match. Who should I contact?

15. What do I do if standings won't load?

16. I am having problems reporting a tournament loss. What can I do?: 1. What is a tournament?; 2. How can I find out what tournaments are available on my Ladder?; 3. How do I sign up for a team tournament?; 4. How do I sign up for a one-vs-one tournament?; 5. How are tournament matches reported?; 6. What time should I show up to play in a tournament?; 7. How do I figure out where the tournament is being played?; 8. What is a LadderStats tournament?; 9. What is a Double Elimination tournament?; 10. What is a Swiss System tournament?; 11. How can I figure out what time it will be in my time zone when a tournament starts?; 12. Is there an easy way to figure out how many LadderBux I can win in a tournament?; 13. The tournament I was playing in was cancelled. How can I get my LadderBux back?; 14. I had a problem with my opponent in a tournament match. Who should I contact?; 15. What do I do if standings won't load?; 16. I am having problems reporting a tournament loss. What can I do?


Copyright 1996 - 2009 Case's Ladder, Inc. All Rights Reserved. Copyright Policy.	www.casesladder.com \| Premium Memberships \| Privacy Policy