Re: Please Read...concerning the Survey

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Posted by FrostyMugs28 (Gold Member) (Ranked 39 on Hearts (VU Games) Ladder) on March 11, 2009 at 18:40:56:

In Reply to: Please Read...concerning the Survey posted by Elliesue (OpManager) on March 06, 2009 at 17:52:54:

: Re: Rhonda, please clarify.......

: --------------------------------------------------------------------------------
:
: #1 It is not yet a sure thing that the site is staying open, but that Case's needs to know how many players will pay to play by the response to the survey? Meaning, all players need to do the survey!

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: It's very important that as many players as possible completes the survey. We're not looking for an exact number, but if there's not enough support of the membership fee, then it is possible we may not be able to keep the site up and running. For example, if only 100 players are willing to pay, it would not be feasible for us to continue managing the site for $2000 per year. Also, we know surveys are not an exact science, but we think it will give us a general idea of the support we can expect.

:
: #2 The method of payment is not yet set up and they should not complete the survey and then proceed to pay survey monkey? My friend mistakenly thought he was to pay the Case fee on survey monkey and consequently ended up paying $180 and believing it was going to cost $20 a month to play, rather than the $20 a year that you have stated.

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: I apologize for the confusion. The membership fee would be $20 per year and that would start on April 1st, as the announcement states.

: Unfortunately, there's no way for us to change or remove SurveyMonkey's "Thanks for taking the survey" page.
: ----------------------------------------
: Rhonda
: Customer Support Staff
: Case's Ladder, Inc.
: http://www.casesladder.com/
:
: [Mar 5, 2009 8:50:18 PM

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: : Re: Rhonda, please clarify....... : : -------------------------------------------------------------------------------- : : : : #1 It is not yet a sure thing that the site is staying open, but that Case's needs to know how many players will pay to play by the response to the survey? Meaning, all players need to do the survey! : : : : It's very important that as many players as possible completes the survey. We're not looking for an exact number, but if there's not enough support of the membership fee, then it is possible we may not be able to keep the site up and running. For example, if only 100 players are willing to pay, it would not be feasible for us to continue managing the site for $2000 per year. Also, we know surveys are not an exact science, but we think it will give us a general idea of the support we can expect. : : : : #2 The method of payment is not yet set up and they should not complete the survey and then proceed to pay survey monkey? My friend mistakenly thought he was to pay the Case fee on survey monkey and consequently ended up paying $180 and believing it was going to cost $20 a month to play, rather than the $20 a year that you have stated. : : : : I apologize for the confusion. The membership fee would be $20 per year and that would start on April 1st, as the announcement states. : : Unfortunately, there's no way for us to change or remove SurveyMonkey's "Thanks for taking the survey" page. : : ---------------------------------------- : : Rhonda : : Customer Support Staff : : Case's Ladder, Inc. : : http://www.casesladder.com/ : : : : [Mar 5, 2009 8:50:18 PM

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