Before issuing a formal challenge, players must adhere to the following procedure:

1) Ask for a game in chat.

) If after trying to get a game in chat, or not seeing user in chat for 1 day, then E-mail the user and politely ask for a game.

3) If no reply is given after 24 hours, or if the request is refused, a formal challenge may be issued.

Complaints must be verified. Players who fail to adhere to this procedure will be dealt with according to Cases LadderOp Penalty Guidelines.