Hi! Rest assured we will get your Gold/Platinum/Diamond signup issue resolved as quick as possible. We value your support
and want to make sure you are happy. Check out each of the quick tips below and you might be able to resolve your
issue immediately. If your answer isn't there help is a quick step away at the bottom.
Have you signed up as a general member first?
In order to become a Gold, Platinum, or Diamond member you first
have to sign up as a general member. If you have not done so you
will need to do this. To sign up as a general member simply start
out at https://www.casesladder.com and choose "NEW PLAYER SIGNUP".
You will then be asked to select the game you are interested in
competing in. After this you will need to select if you are joining
single or team competition as well as which gaming service you are
using to play your game on-line. Some games can be played on
multiple gaming services, choose the one you play on. After this you
will be brought to the main page of the league you are competing on.
From here choose the "FREE SIGNUP". This will guide you through the
rest of the signup process. Once you are signed up as a general
member you can then join the Gold, Platinum, or Diamond membership
I can't tell if I'm a Gold, Platinum, or Diamond member.
The easiest way to tell if your Gold, Platinum, or Diamond
membership is activated is to look up your name on the Ladder. There
should be a little "G", "P", or "Diamond symbol" next to your name.
If you dont know how to do this start at https://www.casesladder.com
and choose the "PLAYER SEARCH" link. Or if you are at the main
Ladder page for the league you have joined you can use the "FIND
PLAYER" link. If you see the "G", "P", or "Diamond symbol", your
Gold, Platinum, or Diamond membership is active and you dont need
to do anything else.
How do I access my Gold, Platinum, or Diamond membership features?
Many of the features will be automatically activated for you. To
access the information other people will see when they click on
your "G", "P", or "Diamond symbol" you need to use the "USER
EDITORS" found in the left hand navigation frame on the main league
page. To access the user editor you need to get to the main page of
the league you have the Gold, Platinum, or Diamond membership on. To do this
start at https://www.casesladder.com and choose "View the Leagues".
Follow the links until you get to the main League page. Then choose
the "USER EDITORS" beneath the "ACCOUNT" heading.
I want to purchase a membership for a friend but the name on the credit card is different
from their ladder name.
This shouldn't be a problem. When it asks for the credit card information fill in the information
for the person that owns the credit card. When you reach the end of the membership
signup it will ask for the Ladder Name and the Ladder you wish to join. Now put in the Ladder
name of the person you wish to apply the Gold, Platinum, or Diamond membership to.
Does Gold membership apply for every ladder I am on?
No. Currently, Gold membership is priced on a per ladder basis.
Thus, if you are on multiple ladders and wish to have the Gold
membership on all of them you would need to purchase separate Gold
memberships for each one. If you are on several ladders you may want
to look into our Platinum program which covers up to five accounts,
or our Diamond program which covers up to ten accounts.
I'm getting an "invalid pin" number when I try to activate the membership.
This sometimes happens when there is a problem with the pin codes supplied to us by IBill (the credit card
transaction company we use). We apologize for this and can easily activate the membership for you on our end. Just
fill out the form below and you'll have your membership in no time.
Still having trouble? Get your help here.
Gold Activation Issues
Platinum / Diamond Activation Issues