Hello Players

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Posted by harley (LeadOp)

(Ranked 144 on 3D Ultra Cool Pool 8 Ball (WON) Ladder) on March 16, 2003 at 14:53:47:

We have many new players on our ladder and I would like to take this time to introduce myself and the rest of the Ops.
We have a great team working here to help you all with any questions you may have.
If you like to e-mail me with any questions or suggestions pertaining to the ladder feel free to do so at the following address>>>
Harley@casesladder.com.
My name is Harley and i can be found in the chat rooms at various times through out the day and early morning EST time.
We also have Martijo and Wyattearp as ladderops that are both great ops. We volunteer our time to help you the players with any questions you may have.
One further point i would like to make is concerning unreported matches.
I am pasting the following rules that are listed on the left side of the main page under RULES>>>>Unreported Matches:

Most unreported matches are a simple case of forgetfulness on the part of your opponent. If your opponent has not reported your match within an hour of the match you should send them a friendly E-mail reminder to post. In most cases this is all that is needed to get them to post.

If they still have not posted an hour after your E-mail reminder and you see them online playing other matches you should follow the SUPPORT link and submit an unreported match claim against them. Ladder staff will handle the situation from there for you.

If, however, you do not see them online after sending your Email reminder you should give them 12-24 hours to post their loss before submitting an unreported match claim against them in order to give them time to receive your E-mail.

You should never harass another user in chat or interrupt their other Ladder matches in an attempt to get them to report. If you see them online giving them one friendly reminder is acceptable, but beyond that you should let Ladder Staff settle the dispute for you.

For more information regarding the proper procedures for handling unreported matches visit the Ladder FAQ.

If you have any questions pertaining to any of the rules feel free to contact one of your Ops or use the support link on the left side of the main page and one of us wll get back to you.

Hope to see you all out there.

Harley, LeadOp
Case's Ladder

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: We have many new players on our ladder and I would like to take this time to introduce myself and the rest of the Ops. : We have a great team working here to help you all with any questions you may have. : If you like to e-mail me with any questions or suggestions pertaining to the ladder feel free to do so at the following address>>> : Harley@casesladder.com. : My name is Harley and i can be found in the chat rooms at various times through out the day and early morning EST time. : We also have Martijo and Wyattearp as ladderops that are both great ops. We volunteer our time to help you the players with any questions you may have. : One further point i would like to make is concerning unreported matches. : I am pasting the following rules that are listed on the left side of the main page under RULES>>>>Unreported Matches: : Most unreported matches are a simple case of forgetfulness on the part of your opponent. If your opponent has not reported your match within an hour of the match you should send them a friendly E-mail reminder to post. In most cases this is all that is needed to get them to post. : If they still have not posted an hour after your E-mail reminder and you see them online playing other matches you should follow the SUPPORT link and submit an unreported match claim against them. Ladder staff will handle the situation from there for you. : If, however, you do not see them online after sending your Email reminder you should give them 12-24 hours to post their loss before submitting an unreported match claim against them in order to give them time to receive your E-mail. : You should never harass another user in chat or interrupt their other Ladder matches in an attempt to get them to report. If you see them online giving them one friendly reminder is acceptable, but beyond that you should let Ladder Staff settle the dispute for you. : For more information regarding the proper procedures for handling unreported matches visit the Ladder FAQ. : If you have any questions pertaining to any of the rules feel free to contact one of your Ops or use the support link on the left side of the main page and one of us wll get back to you. : Hope to see you all out there. : Harley, LeadOp : Case's Ladder

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