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Posted by farmerrich_2000 (Leadop) (Ranked 10 on Gin (Gaming Safari) Ladder) on October 18, 2014 at 17:11:53 PDT:

Proof is often needed if you send in a support mail.

Time stamps are often needed.

Screen shots should
display the entire screen including the clock and the taskbar. Screen shots
of chat should be overlapping so that all chat regarding the complaint are
visible. They must be in jpg or gif format. DO NOT send them in bmp format
as they are too large to work with.

If you are going to try to show elapsed time, then either take more than one screen shot or enable time stamps at the Safari site.


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