Posted by farmerrich_2000 (LeadOp) (Ranked 20 on Gin (Gaming Safari) Ladder) on January 22, 2017 at 04:46:51 PST:
Click on Contact us, then mail us at bottom, in next window do not enter your nick and password, instead hit click here in the bottom sentence.
In the next window, scroll down to Gin (Gaming Safari), enter your ladder
nick, and email, then hit compose, write your mail and send.
This route will work for all mails if you are having problems with regular mail route.