In Reply to: What is a ladder OP posted by downtowndan74 (Gold Member) on May 25, 2000 at 18:45:54:
: LadderOps are volunteers who are responsible for answering general customer support Emails via our online Tech Support center, and also for being a respected staff presence in chat. In the latter capacity a LadderOp might be called on to help solve a dispute in chat, or answer questions regarding rules, procedures, etc.