Server Update

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Posted by dragonlady87_711 (TD Manager) (Ranked 48 on Dominoes (Yahoo) Ladder) on February 06, 2002 at 12:49:24:

This has been posted in a few forums - but I wanted to be sure you could all see the update. Hopefully we will be back better than before very soon.d'lady

****************

: From Case,

: Dear Members,

: As many of you already know we have had some issues with our tournament
: server over the past several weeks. This is the result of a surge of new
: players in tournaments since the New Year, which has basically overloaded
: our tournament server.

: Tournaments can be very slow or not function at all during peak time
: periods. Tournament directors have been resorting to running their
: tournaments on paper and waiting until off peak hours to post results.
: This obviously is not acceptable to you or us.

: We have been struggling to make the situation better over the past
: couple of weeks and I think we are making good progress now. There have
: been many changes made to the software and in addition we have added
: an additional server to help with the tournament slow down.

: For the time being we are using older servers to assist the tournaments,
: but we are in the process of expanding and putting more servers online.
: This will happen over the next few weeks.

: I know many of you are frustrated, so are we. I have been personally
: putting in long hours trying to keep the tournament servers up and
: running during our busiest time periods. I've been working
: until three and four in the morning quite often making changes and
: researching the best ways to fix the problem.

: We want to put in place a solution that will last longer than just
: a week or month, which is why it has taken us so long to make
: progress. Some major internal changes were necessary in the way
: the databases and tournament s operate. This basically was
: a whole new ball game for us and we want to make sure that it will
: scale in the future.

: We are hosting over 100,000 tournaments a month right now. That's
: a lot of tournaments. We want to be able to do twice that number
: with our new changes, so I'm looking forward to seeing you in
: the tourney rooms this weekend.

: I know we have not done the greatest job of letting the players
: know what is happening. We try to keep a few of the top level
: TD Managers up to date, but honestly we have been so involved in
: trying to fix the problem it is hard to stop and let everyone know
: what exactly is going on.

: I want to assure you that this is the technical staff's number one
: priority. That means that we have been working every day on it and
: will keep up that pace until things are running smoothly.

: We greatly appreciate your support and patience during this period
: of intense growth.

: Thanks very much!

: Sincerely,
: Jeremy Rusnak
: President
: Case's Ladder, Inc.

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: <font color="aqua"><b>This has been posted in a few forums - but I wanted to be sure you could all see the update. Hopefully we will be back better than before very soon.d'lady</b></font> : **************** : : From Case, : : Dear Members, : : As many of you already know we have had some issues with our tournament : : server over the past several weeks. This is the result of a surge of new : : players in tournaments since the New Year, which has basically overloaded : : our tournament server. : : Tournaments can be very slow or not function at all during peak time : : periods. Tournament directors have been resorting to running their : : tournaments on paper and waiting until off peak hours to post results. : : This obviously is not acceptable to you or us. : : We have been struggling to make the situation better over the past : : couple of weeks and I think we are making good progress now. There have : : been many changes made to the software and in addition we have added : : an additional server to help with the tournament slow down. : : For the time being we are using older servers to assist the tournaments, : : but we are in the process of expanding and putting more servers online. : : This will happen over the next few weeks. : : I know many of you are frustrated, so are we. I have been personally : : putting in long hours trying to keep the tournament servers up and : : running during our busiest time periods. I've been working : : until three and four in the morning quite often making changes and : : researching the best ways to fix the problem. : : We want to put in place a solution that will last longer than just : : a week or month, which is why it has taken us so long to make : : progress. Some major internal changes were necessary in the way : : the databases and tournament s operate. This basically was : : a whole new ball game for us and we want to make sure that it will : : scale in the future. : : We are hosting over 100,000 tournaments a month right now. That's : : a lot of tournaments. We want to be able to do twice that number : : with our new changes, so I'm looking forward to seeing you in : : the tourney rooms this weekend. : : I know we have not done the greatest job of letting the players : : know what is happening. We try to keep a few of the top level : : TD Managers up to date, but honestly we have been so involved in : : trying to fix the problem it is hard to stop and let everyone know : : what exactly is going on. : : I want to assure you that this is the technical staff's number one : : priority. That means that we have been working every day on it and : : will keep up that pace until things are running smoothly. : : We greatly appreciate your support and patience during this period : : of intense growth. : : Thanks very much! : : Sincerely, : : Jeremy Rusnak : : President : : Case's Ladder, Inc.

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